Spa Policy




Has traveled outside the U.S., the state, or to Chicago (Cook County) in the last 14 days.

Has been in close contact with a person displaying COVID-19 symptoms.

Has COVID-19 symptoms including:

  • Cough
  • Shortness of breath or difficulty breathing
  • Fever
  • Chills
  • Repeated shaking with chills
  • Muscle pain or body aches
  • Fatigue
  • Headache
  • Sore throat
  • New loss of taste or smell
  • Congestion or runny nose
  • Nausea or Vomiting
  • Diarrhea

Please arrive 15 minutes prior to your scheduled appointment to complete personal information concerning skin care, medical conditions, etc.

Sometimes circumstances prevent a guest from arriving on time. Please keep in mind that arriving late may require us to shorten or reschedule your appointment so as not to inconvenience other guests.

Cancellation / No Show Policy

Scheduled appointments are reserved especially for you and our dedicated Spa team is here to help you create a customized spa experience. We ask that all guests supply a credit card to securely have on file or prepay at the time of booking. In the event that we do not receive required notice for cancellations and adjustments, the following fees will be applied to your card:

Single Services: 24 hour notice required, or 50% service fee will be applied.

Multiple Services: 48 hour notice, or 50% of the full service fee will be applied (packages/parties/etc).

Missed Appointments: 100% of the service fee will be applied for appointments where the client fails to show on the date of service.


In order to ensure the safety of children and the enjoyment of all guests, we ask that parents or guardians make other arrangements for children while they are receiving services. A signed parental consent is required for children under the age of 18 receiving any spa services.

Cell Phones

To ensure a relaxing spa experience for yourself and other guests, please silence your cell phone prior to entering the spa.

Spa Packages

When scheduling spa packages, please allow 3-5 weeks for appointment times. A 50% deposit is required on all packages and is non-refundable if cancellation is not received 48 hours prior to the scheduled date.


This is your experience and we encourage you to communicate with our staff regarding room temperature, pressure and technique to ensure your overall comfort. We also invite you to discuss any of your preferences or special needs with our staff. This will help us select the esthetician who will best meet your needs and make your experience exceptional.


Gratuities are never expected, but greatly appreciated.

Product Return Policy

There will be a 14 day waiting period for any purchases made with a check. Gift cards are non-refundable.

Skin Care Products: 30 day money back guarantee on skin care products. Opened or used products returned after 30 days will be issued an in store credit.

Makeup Products: No returns, exchanges or refunds will be issued for makeup products that have been opened or used. A refund will be issued for makeup that is returned unopened in original packaging within 30 days.

Forms of Payment

We accept cash, personal and traveler’s checks, Visa, Mastercard, Discover, American Express and Skin Dimensions Day Spa Gift Cards.